LISTEN: When ever a customer has a
complaint or a question about the service or product, the customer service
representative must always respond with empathy, maintain eye contact. Pay
attention to the feelings of the customer and nod appropriately to let
customer know you are understanding and are interested in their query or
APOLOGIZE: Always sincerely apologize to
the customer for any problem that they might have encountered while shopping
at Omar's Clothing Store.
SATISFY: A customer service
representative has to satisfy the customer by making whatever query or
problem right also to do extra and also ask customer if the solution was
acceptable to their needs.
THANK: Always thank the customer for solving the problem
or query for them .Tell the customer you appreciate them being so patient
and understanding. THANK them for shopping at OMAR'S CLOTHING STORE